Digital Consultancy & Services (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, and share information when you visit our website, fill out forms, book appointments, subscribe to emails, purchase products, or use our services.
1. What Information We Collect
We may collect personal and business information that you provide directly, including but not limited to:
- Contact details: name, email address, phone number, mailing address, and business name.
- Business information: company name, industry, website URL, goals, and challenges.
- Payment information: billing address and payment details processed securely by Stripe. We do not store full credit card numbers.
- Communication data: emails, messages, call notes, and information shared during coaching or consulting sessions.
- Technical data: IP address, browser type, device information, operating system, and pages visited.
2. How We Collect Information
We collect information through:
- Website forms: contact forms, application forms, quiz-style assessments, and lead-capture forms.
- Email subscriptions: opt-in newsletters, waitlists, and free resource downloads.
- Calendar bookings: appointments scheduled through Calendly.
- Surveys and questionnaires: intake forms, feedback surveys, and strategy questionnaires.
- Cookies and tracking: small data files that help us understand website usage and improve your experience.
- Analytics tools: Google Analytics and other platforms that report aggregated visitor behavior.
- Website interactions: chat messages, clicks, page visits, and time spent on site.
3. How We Use Your Information
We use your information to:
- Deliver and improve our services, including funnel strategy, website design, CRM setup, and automation.
- Communicate with you about appointments, projects, and support requests.
- Send marketing emails, newsletters, and promotional offers you have opted into.
- Process payments and fulfill digital product or coaching purchases.
- Personalize your experience and recommend relevant resources.
- Analyze website traffic and measure the effectiveness of our campaigns.
- Comply with legal obligations and protect our rights.
4. Email Marketing
When you subscribe to our email list or download a free resource, you consent to receive marketing and educational emails from us. You can unsubscribe at any time by clicking the “Unsubscribe” link at the bottom of any email. We honor opt-out requests promptly.
We use email marketing platforms to manage our list, send campaigns, and track engagement metrics such as open rates and click rates. This helps us send more relevant content.
5. SMS Communication Consent
If you provide your mobile phone number and opt in to receive SMS messages, you consent to receive text messages related to appointments, reminders, follow-ups, and marketing. Message and data rates may apply. You can reply STOP at any time to opt out of SMS marketing.
6. Third-Party Services
We use trusted third-party tools to operate our business and serve you. These may include:
- GoHighLevel: CRM, automation, and client communication.
- Google Analytics: website traffic and behavior analysis.
- Google Workspace: email, document storage, and collaboration.
- Stripe: secure payment processing.
- Calendly: appointment scheduling.
- Facebook / Meta: advertising and audience insights.
- YouTube: embedded video content and educational materials.
- Email marketing and automation platforms: campaign delivery, list management, and lead nurturing.
These third parties have their own privacy policies. We recommend reviewing them. We only share the information necessary for the service to function and do not sell your personal data.
7. Cookies and Tracking
Our website uses cookies and similar technologies to improve functionality, remember preferences, and analyze traffic. You can control or disable cookies through your browser settings. Please note that some features may not work properly if cookies are disabled.
8. Data Protection
We take reasonable steps to protect your information from unauthorized access, loss, misuse, or alteration. This includes using secure hosting, encryption for data in transit, password protection, and limited access to sensitive information.
No online system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
9. Your Rights and Choices
Depending on your location, you may have rights to:
- Access the personal information we hold about you.
- Request correction or deletion of your information.
- Opt out of marketing communications.
- Request a copy of your data in a portable format.
- Object to certain data processing activities.
To exercise any of these rights, please contact us using the information below. We will respond within a reasonable timeframe.
10. Children’s Privacy
Our website and services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will remove it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.
12. Contact Information
If you have any questions about this Privacy Policy or how we handle your data, please contact us: